Monday, October 4, 2010

Hotel Kindness

Here's another great idea that showcases that anyone can find ways to incorporate some kindness in their jobs if they are willing to look and try! This was an email idea I received and I hope you enjoy it~ Kat

About nine years ago I worked at a large downtown hotel. Since we were connected to a mall and a public parking garage, anyone could just pretty much walk into the hotel area.

We started having a big problem with homeless youth living in our stairwells at night. The stairwells went largely unused because of their hidden nature and the fact that once inside, you could only go down and exit to the street, all the doors locked behind you and you could not travel between levels and exit back into the hotel. As night manager, I ended up being the one to evict these youth, night after night after night.

One night there were seven homeless young people and a puppy, in a total of three locations. I hated to do it on rainy nights, but it was my job, and some guests felt threatened when encountering tattooed and pierced youth late at night. They never gave me any trouble though, they always just moved on when asked. One guy in particular stood out. He was over 6 ft. tall and 200 lbs, and a tall mohawk. We'd find him everywhere, asleep sitting on a toilet stall in our banquet floor or sleeping on the stairs up to the roof, for instance.

One early morning on my rounds I opened an emergency exit and found him face down snoring in the little exit cavity by the fire hose. I started to yet again wake him and send him on his way, but for some reason, I couldn't do it that day. Maybe I was tired. I stepped back out, closed the door quietly and left. What I did next I don't know if I will ever understand. I went downstairs and bought a large coffee and a chocolate donut, went back upstairs, opened the emergency door and set the package by his feet. When I closed the door this time I let it slam so he would wake up. I wish I could have been there to see him wake up to hot coffee and a donut, dropped off by magic.

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Looking forward to seeing how you made a difference today!